FAQ's
New Owners/Renters
 
Q:  I am a new owner, what now?
A:  Contact the office. All new owners must provide:

1.    Registered mailing address
2.    Proof of ownership
3.    Name of first mortgage holder
4.    A completed Buyer Information Form
5.    If purchased as a rental, complete the Non-Owner Information Form
 
Q: What do I receive when during my Valhalla Orientation? (Both Owners & Renters)
A: During your orientation you will receive:

1.    Parking stickers and information.
2.    Appropriate keys.
3.    A copy of the Resident Policies.
4.    Information on building security.
5.    Information regarding maintenance services.
6.    On-line account registration information.
7.    Payment options brochure, and enrollment form.
8.    Information on Charter Cable, using the party room, where to put your garbage, and how to reserve a garage.
 
Q: What do you need from me for my Valhalla Orientation? (Renters)
A: During your orientation you will be asked to complete the Non-Owner Information Form.
 
Q:  What is I have a problem with my neighbor?
A:  We encourage resident communication. However, safety is our #1 concern. If you have an emergency, don’t wait for Management. Call (507) 328-6800 for the police’s non-emergency line. Otherwise, please email admin@valhallacondos.com or call 507.288-8347.
 
Resident Life
 
Q:  When is the office open?
A:  Our office hours are Monday-Friday 8am to 5pm. For after-hours maintenance emergencies call (507) 259-9265. Click here to see “what is a maintenance emergency.”
 
Q:  What amenities does Valhalla Park offer?
A:  Valhalla offers an indoor pool, exercise room, saunas, shower rooms, and an outdoor pool.
 
Q:  If I am a renter what rules apply to me?
A:  Valhalla’s Resident Policies are the rules for all of Valhalla’s residents. It is the responsibility of the landlords to ensure their renters compliance with our resident polices.
 
Q:  My car was towed.
A:  Valhalla parking lot is a private lot. All vehicles parked in the lot must have a visible parking authorization in the front dash. If your car has been towed call Pulver Towing at (507) 282-3851.
 
Governing & Administration
 
Q: What are Governing Documents?

A:   We’re always talking about the association’s governing documents, but what are they?

 

State Law

Almost every state has statutes governing condominiums and homeowner associations. In addition most associations are subject to the state corporations’ code.

 

Declaration, Master Deed, or Proprietary Lease and Their Covenants and Restrictions

Planned communities are created by declarations (also known as master deeds). Cooperatives are created with proprietary leases (also called occupancy agreement). These contain the restrictions that regulate residents’ behavior, they define owner’s rights and obligations, and establish the association’s responsibilities.

 

Articles of Incorporation

Most associations, and all cooperatives, incorporate and have articles of incorporation that define their purposes and powers. They may specify such things as the number of directors and their terms of office.

 

Bylaws

Bylaws address association operations such as procedures for meetings and elections and specifying the general duties of the board.

 

Resolutions—Rules and Regulations

Board members adopt rules and regulations, and sometimes members have to approve them. Rules and regulations are recorded as board resolutions. Resolutions must be consistent with the declaration or proprietary lease, the bylaws and state law.

 

Association governing documents are almost always trumped by state law. But, when association documents conflict among themselves, the declaration or proprietary lease carries the greatest weight, followed by the bylaws and then the rules and regulations.

 
Q:  Can I attend board meetings?
A:  Yes, all board meetings are open to owners and are held the third Tuesday of each month in the Valhalla meeting room.  Board meetings follow a structured meeting agenda and are held to allow the board of directors to discuss business affairs and make decision on the behalf of the association.  
 
Owners may ask questions and/or express their concerns to the board during the open forum portion of the meeting.  However, owners are asked not to interrupt during the procedings of the board meeting.
 
Q:  I want to talk directly to the board of directors but they don't provide their phone numbers and email for the residents.  Why?
A:  Residents are to contact Valhalla Management regarding the affairs of the community.  Direct all common element maintenance issues directly to the property manager, not board members.  Residents who wish to address or ask questions directly to the board may do so during the open forum portion of any board meeting.
 
Q:  How do I join a committee?
A:  Contact Valhalla Management.  They will verify that you are an owner in good standing and give your name and contact information to the committee chair.
 
Q:  Can I attend committee meetings without becoming a committee member?
A:  Yes.  All committee meetings are open to the residents and owners.  
 
Maintenance
 
Q:  What can Maintenance do?
A: Click here to see a listing.
 
Q:  What should I do if I have water intrusion inside my unit?
A:  Call Valhalla Management immediately if it is during normal business hours.  If it is after hours call 507-259-9265.  Click here for other problems considered after hour emergencies.
 
Q: How do I submit a work order?
A: You can submit a work order by calling Valhalla Management or create an on-line account through our website. Through this account you can create a work order, view its status, and even see the closing comments from our maintenance staff. For more information about the on-line feature check out the brochure!